Terms of Use
Last Updated: September 09 2026
Effective Date: October 09 2026
Welcome to trustero.com, the website of Interstice Labs, Inc., doing business as Trustero, a Delaware corporation (“Trustero,” “we,” “us,” or“our”).
These Terms of Use (“Agreement”) govern your access to and use of our public website at www.trustero.com and the public information, resources, and functionality made available through it (“Website”).
By accessing or using the Website, you agree to this Agreement. If you do not agree, do not access or use the Website.
Our Privacy Policy explains how we process personal data and describes applicable privacy rights and choices. Accepting this Agreement or using the Website does not, by itself, constitute consent to processing that requires separate consent.
This Agreement applies to visitors, users, and others who access the Website (“Users”). If you enter into this Agreement on behalf of a company orother organization, you represent that you have authority to bind thatorganization. In that case, “you” and “your” refer to that organization.
Please read this Agreement carefully. Section 10 contains an individual arbitration requirement and a class action and jury trial waiver, subject toits stated exceptions and rights that cannot lawfully be waived.
1. Use of Our Website
A. Website and Customer Services
The Website provides information about Trustero, its products and services, and governance, risk, and compliance topics.
Separate commercial agreements govern the purchase, evaluation, access to, and use of the Trustero platform and related services (“Services”), including any applicable evaluation, subscription, or other customer agreement(“Customer Agreement”) and data processing agreement or addendum (“DPA”).
This Agreement does not replace, amend, or reduce rights or obligation sunder a Customer Agreement or DPA. Matters governed by those agreements remainsubject to their terms and agreed order of precedence.
Accessing the Services through a link on the Website, or through thesame domain, does not change the agreement governing those Services. A platform trial or evaluation remains subject to the applicable Customer Agreement and is not governed solely by these Website Terms.
For information about purchasing or evaluating the Services, contact contact@trustero.com.
B. Eligibility
You may use the Website only if you can form a legally binding contract with Trustero and comply with this Agreement and applicable laws.
Use of the Website by anyone under 13 is prohibited. The Website is not available to Users whose access Trustero has previously terminated, unless Trustero authorizes their return.
C. Permission to Use the Website
Subject to this Agreement, Trustero grants you a limited, non exclusive,non transferable, revocable license to use the Website for your personal,non commercial purposes or your organization’s internal evaluation of Trustero and its offerings.
This permission does not authorize resale, redistribution, commercial exploitation of Website materials, or use beyond what the Website’s functionality and this Agreement permit.
Trustero reserves all rights not expressly granted. Trustero may revoke permission to use the Website, subject to applicable law and the protections for separate Customer Agreements stated in this Agreement.
D. Website Rules
You must use the Website lawfully and within the access and permissions provided. Except as expressly permitted by this Agreement, the Website’s functionality, applicable law, or Trustero’s written authorization, you may not:
- Copy, distribute, disclose, or extract Website content through scraping or other automated or manual means.
- Use automated systems in a manner that sends more requests than a person could reasonably produce using a conventional web browser, or imposes an unreasonable or disproportionate load on the Website.
- Interfere with the Website’s operation or security, introduce malicious code, attempt unauthorized access, or circumvent access restrictions or other protective measures.
- Collect or harvest personal information from the Website without authorization, or attempt to obtain confidential information or information belonging to another customer or User.
- Send spam or unsolicited commercial communications, conduct unauthorized commercial solicitation, impersonate another person, misrepresent your affiliation, or use the Website to commit fraud.
- Use Website functionality, including any AI feature, to fabricate evidence, misrepresent findings, obtain unauthorized information, or evade applicable access or use restrictions
Trustero grants operatorsof public search engines revocable permission to copy publicly available Website materials solely to create publicly available searchable indexes, but notcaches or archives. This exception does not authorize access to restricted areas or override other applicable limitations.
You may stream audiovisual content for contemporaneous viewing. Copying, recording, downloading, or redistributing that content is prohibited unless expressly permitted by the Website’s functionality, applicable law, or Trustero.
You are responsible for your interactions with other Website Users.Trustero may investigate violations and take appropriate action, but does not under take to monitor every interaction. Any investigation or monitoring remains subject to applicable law and the Privacy Policy.
E. AI Functionality on the Website
This subsection applies when Trustero makes an interactive AI featureavailable on the public Website that is not governed by a separate CustomerAgreement.
Identification of AI. We will clearly identify when you are interactingdirectly with an AI system rather than a human and provide that disclosure in aclear and accessible manner no later than the first interaction.
Use and limitations. AI features may generate responses, summaries, recommendations, or other information based on the information available to thefeature. Outputs may be in accurate, incomplete, or outdated. Evaluate relevant sources and context before relying on them, particularly for decisions requiring professional judgment.
An AI response does not amend an agreement, create a warranty, approvea transaction, or grant access or authority not otherwise provided.
Information you submit. Provide only information you are authorized to disclose, and that is necessary for the intended interaction. Do not submit passwords, access credentials, sensitive personal data, confidential customer records, or other Customer Data through a general Website AI feature unless Trustero expressly designates that feature for the intended processing under the applicable Customer Agreement and DPA.
These submission restrictions do not remove Trustero’s obligations for information it receives.
Informed use. Trustero takes measures to support a sufficient level of AI literacy among its staff and other people operating or using AI systems onits behalf, taking account of their knowledge, experience, training, context ofuse, and the people who may be affected. We also provide relevant guidance for informed use of our AI functionality.
Your acceptance of these Terms, or your review of an AI output, does not replace Trustero’s own responsibilities for the AI functionality it provides.
F. Website Changes, Suspension, andTermination
Trustero may modify, discontinue, or limit the Website or particular Website features. Subject to applicable law, we may suspend or terminate Website access for violations of this Agreement, security concerns, legal requirements, or other reasons.
Suspension or termination of Website access does not independentlyterminate a Customer Agreement, alter a customer’s return or deletion rights,or authorize deletion of Customer Data contrary to the applicable DPA.
Provisions intended by their nature to survive termination, includingintellectual property, applicable disclaimers, limitations, dispute resolution,and accrued obligations, remain effective.
2. Our Proprietary Rights
The Website and the materials owned or licensed by Trustero and madeavailable through it, including software, text, graphics, illustrations,photographs, audio, video, logos, and other content (“Trustero Content”), areprotected by intellectual property laws.
Trustero and its licensors retain their respective rights in theWebsite and Trustero Content. Except as expressly permitted, you may not sell,license, rent, modify, distribute, reproduce, publicly display, publiclyperform, publish, adapt, or create derivative works from Trustero Content.
Trustero Content does not include Customer Data or your submissionsmerely because they are transmitted through the Website. This Agreement doesnot transfer ownership of Customer Data or change rights in inputs or outputsgoverned by a Customer Agreement.
AI-generated material may include or reflect material subject tothird-party rights. This Agreement does not promise that an AI-generated outputis unique or that you obtain exclusive rights in it.
Trademarks and Third-Party Materials
Trustero’s names, marks, and logos may not be used without its priorwritten permission. Third-party names, marks, and logos remain the property oftheir respective owners. Their appearance on the Website does not, by itself,establish an affiliation, endorsement, or other relationship.
Feedback
You may voluntarily provide comments, suggestions, or ideas about theWebsite or Trustero’s offerings (“Feedback”). You permit Trustero to use theideas expressed in that Feedback without compensation or an obligation toimplement them.
This permission applies to the Feedback itself. It does not authorizeTrustero to use or disclose Customer Data, personal data, or confidentialinformation in violation of the Privacy Policy, applicable law, a CustomerAgreement, a DPA, or another confidentiality obligation.
Submitting information for an AI interaction, support request, orcontracted service does not automatically make that information unrestrictedFeedback. This provision does not authorize model training on Customer Data.
Trustero may independently develop or receive ideas similar to yourFeedback.
3. No Professional Advice
Website materials, including information generated by Website AIfeatures, are provided for general informational purposes. They are not legal,audit, financial, medical, or other professional advice.
Website content does not establish that a particular organization,control, system, or activity complies with a legal, regulatory, contractual, orcertification requirement.
You should not rely on general Website content as the sole basis for adecision requiring qualified professional judgment. Obtain advice appropriateto your circumstances.
This section does not modify any expressly agreed service obligation,warranty, or responsibility under a Customer Agreement or DPA.
4. Privacy and Customer Data
A. Privacy Policy and Consent
Our PrivacyPolicy describes the personal data we process, our purposes,relevant recipients, retention, international processing, and applicable rightsand choices.
Acceptance of this Agreement does not constitute blanket consent topersonal data processing, marketing, optional cookies, or internationaltransfers. Where separate consent or another authorization is required, it mustbe obtained through the applicable process.
Nothing in this Agreement independently authorizes processing beyondthe applicable purposes and restrictions described in the Privacy Policy,governing agreements, and applicable law.
B. Website Information and Customer Personal Data
For this Agreement, “Customer Data” means information submitted,connected, stored, or generated for a customer through the contracted Services.“Customer Personal Data” means personal data we process on the customer’sbehalf within that information.
Trustero’s role depends on the processing activity.
When Trustero processes Customer Personal Data on behalf of a customer,it acts as a processor or subprocessor, as applicable. The applicable CustomerAgreement, DPA, and documented customer instructions govern processing.
When Trustero determines the purposes and means of processinginformation for its own Website and business activities, it acts as acontroller for those activities, as described in the Privacy Policy. Thoseactivities do not authorize repurposing Customer Personal Data.
Customer Personal Data does not become available for independentmarketing or unrelated processing merely because it is sent through a Websiteform, support channel, or other communication with Trustero.
C. Customer Processing Restrictions
This Agreement does not grant additional rights to access, disclose,retain, transfer, or otherwise process Customer Personal Data.
Requirements concerning documented instructions, confidentiality,security, subprocessors, international transfers, breach notification,assistance, audit information, and return or deletion remain governed by theapplicable DPA and law.
This Agreement is not a substitute for the required data processingterms or an international transfer mechanism. It does not constitute customerauthorization for a new subprocessor, processing location, or independentpurpose.
D. AI Processing and Model Training
As described in the Privacy Policy, authorized AI processing mayinvolve approved external model providers. When those providers processCustomer Personal Data on Trustero’s behalf, the applicable subprocessorrestrictions and transfer safeguards continue to apply.
We do not use Customer Data, including customer documents, prompts, andoutputs, to train or fine-tune AI models or otherwise improve underlyingfoundation models. We require approved model providers receiving Customer Datato apply the same restriction.
Using authorized Customer Data as context to perform a customer’s taskdoes not authorize independent model training or other unrelated uses.
We do not sell Customer Personal Data, use it for cross-context behavioraladvertising, or repurpose it for independent marketing.
These statements concern Customer Data and Customer Personal Data asdefined above. The Privacy Policy describes processing of information providedthrough general Website interactions separately.
E. Privacy Requests
For privacy questions or requests, contact privacy@trustero.com.
Requests concerning Customer Personal Data are generally determined bythe relevant customer or underlying controller, with Trustero providingassistance under the applicable DPA and law. Trustero handles requestsconcerning information It controls through the process described in the PrivacyPolicy.
Nothing in this Agreement limits privacy rights, regulatory complaintrights, or remedies that cannot lawfully be restricted.
5. Security
Trustero maintains technical and organizational measures appropriate tothe nature of the processing and the risks involved. The applicable CustomerAgreement, DPA, and law govern security obligations for the Services andCustomer Personal Data.
No website, system, or transmission method eliminates every securityrisk. That limitation does not remove Trustero’s obligation to maintainappropriate safeguards or fulfill its applicable security and data protectionresponsibilities.
You must not disclose credentials through public Website features andmust not attempt unauthorized access or interference. Where you are providedwith Website credentials, you are responsible for protecting them and reportingsuspected misuse.
Report suspected security issues to security@trustero.com. Do notpublicly disclose personal data, credentials, or confidential information whenreporting a concern.
6. Third-Party Links and Information
The Website may contain links to independent third-party websites,materials, products, or services. Unless expressly stated otherwise, Trusterodoes not control or endorse those independent third parties.
Your use of an independent third-party service is governed by itsapplicable terms and privacy notices. Subject to applicable law, Trustero is notresponsible for that third party’s independent conduct or your dealings withit.
This section does not remove Trustero’s responsibilities for providersacting on its behalf, its own disclosure of personal data, or subprocessorsprocessing Customer Personal Data under a DPA.
A link to a third-party privacy policy does not, by itself, authorizethat third party to process Customer Personal Data for its own purposes.
7. Indemnity
To the extentpermitted by applicable law, you agree to defend, indemnify, and hold harmlessTrustero and its subsidiaries, affiliates, agents, licensors, officers,directors, employees, and contractors from claims, damages, obligations,losses, liabilities, costs, and expenses, including reasonable attorneys’ fees,arising from:
- Your use of or access to the Website, including information or content you submit or transmit.
- Your violation of this Agreement, applicable law, or a third party’s privacy, intellectual property, or other rights.
- Misleading, false, unlawful, or infringing content submitted by you or on your behalf.
- Your willful misconduct or another party’s use of Website credentials for which you are responsible.
This section does notrequire you to indemnify Trustero to the extent a claim results from Trustero’sown breach of applicable law or its contractual obligations, or whereindemnification is prohibited by law.
This Website indemnity does not replace, expand, or restrict anyindemnity negotiated in a Customer Agreement or DPA.
8. No Warranty
To the maximum extent permitted by applicable law, the Website andTrustero Content are provided on an “as is” and “as available” basis, withoutwarranties of any kind, express or implied, including implied warranties ofmerchantability, fitness for a particular purpose, or noninfringement.
Trustero does not warrant that Website content, including Website AIoutput, will always be accurate, complete, reliable, or current; that theWebsite will meet every User’s requirements; that it will be available withoutinterruption; or that every error or defect will be corrected.
No advice or information obtained through the Website creates awarranty not expressly stated in this Agreement or another applicableagreement.
Subject to applicable law, you are responsible for evaluating thesuitability of materials you choose to download or otherwise obtain from theWebsite.
Trustero does not warrant or guarantee products or services offered byindependent third parties merely because they are mentioned, linked, oradvertised on the Website.
These disclaimers apply only to the Website. They do not overrideexpress obligations under a Customer Agreement or DPA, applicable dataprotection responsibilities, or warranties and protections that cannot lawfullybe excluded.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Trustero and itsaffiliates, agents, directors, employees, suppliers, and licensors will not beliable for indirect, incidental, special, consequential, exemplary, or punitivedamages arising from or relating to use of, or inability to use, the Website.This includes loss of profits, goodwill, use, or data, subject to theexceptions below.
To the maximumextent permitted by applicable law, the total liability of Trustero and thoseparties for claims arising from this Agreement or the Website will not exceedthe greater of:
- the amount you paid to Trustero under this Website Agreement; or
- US $100.
These limitations applyregardless of whether a claim is based on contract, tort, negligence, strictliability, or another legal theory, and even if Trustero has been advised ofthe possibility of the loss.
Exceptions and Scope
These exclusions and limits do not apply to liability that cannotlawfully be excluded or limited. They do not waive nonwaivable data protectionrights, rights to compensation, or other mandatory legal protections.
The Website liability limit does not apply to claims governed by aseparate Customer Agreement or DPA merely because a User accessed the Servicesthrough the Website. Liability under those agreements remains governed by theirterms and applicable law.
Nothing in this Agreement treats unauthorized access, a personal databreach, or another security incident as an automatic exemption from Trustero’sapplicable legal or contractual responsibilities.
International Access
Trustero operates from the United States. Website content availabilitydoes not mean every product or service is offered in every jurisdiction.
You are responsible for complying with laws applicable to your use ofthe Website, including applicable export controls and sanctions. Trusteroremains responsible for laws applicable to its own activities.
Nothing in this Agreement excludes the application of mandatory lawssolely because Trustero is based in the United States.
10. Governing Law, Arbitration, andClass Action/Jury Trial Waiver
A. Governing Law
Subject to Section 10.D, this Agreement is governed by the internalsubstantive laws of the State of California, without regard to itsconflict-of-laws rules.
The parties acknowledge that this Agreement concerns interstatecommerce. Any arbitration under this Agreement is governed by the FederalArbitration Act, 9 U.S.C. §§ 1–16.
The United Nations Convention on Contracts for the International Saleof Goods does not apply.
Subject to Section 10.D, the parties submit to the jurisdiction of thestate and federal courts located in Santa Clara County, California, forproceedings permitted under this section, including enforcement or review of anarbitration award and proceedings where the arbitration requirement isunenforceable.
This section does not change the governing law or jurisdictionestablished by a separate Customer Agreement, DPA, or applicable transfersafeguards.
B. Arbitration
Read this subsection carefully. It requires individual arbitration ofcovered disputes and limits how relief may be sought, subject to the exceptionsbelow.
For a dispute concerning this Agreement or the Website, first contactTrustero at contact@trustero.com so the parties can attempt an informalresolution.
If the dispute is not resolved within sixty days after notice, you andTrustero agree to resolve claims arising from or relating to this Agreement orthe Website by binding arbitration, except for the matters excluded in thissection.
Arbitration will be administered by JAMS under its Optional ExpeditedArbitration Procedures then in effect, except as otherwise provided here orrequired by applicable law. Information about JAMS is available at www.jamsadr.com.
Unless you and Trustero agree otherwise, or applicable law requiresotherwise, arbitration will take place in Santa Clara County, California.
For commercial use of the Website, each party will pay applicablefiling, administrative, and arbitrator fees under the applicable JAMS rules.The award will include arbitration costs, reasonable attorneys’ fees, andreasonable costs for expert and other witnesses as provided by those rules andapplicable law.
For an individual using the Website for noncommercial purposes, anyrequired initiation fee is subject to applicable JAMS rules and available feewaivers. The arbitrator may award your arbitration costs, reasonable attorneys’fees, and reasonable costs for expert and other witnesses where permitted.
You may bring an eligible claim in a small claims court of competentjurisdiction. The informal resolution process applies unless applicable lawprovides otherwise.
Trustero may seek injunctive or other equitable relief in a court ofcompetent jurisdiction to prevent actual or threatened infringement,misappropriation, or violation of its intellectual property, data security, orother proprietary rights.
Judgment on an arbitration award may be entered in a court of competentjurisdiction.
Neither the informal resolution period nor the arbitration requirementprevents a regulatory complaint, another remedy protected by Section 10.D, oraction necessary to preserve a nonwaivable legal deadline.
C. Class Action/Jury Trial Waiver
Subject to Section 10.D and applicable law, covered claims must bebrought in the parties’ individual capacities, not as a plaintiff or classmember in a class action, collective action, private attorney general action,or other representative proceeding.
This waiver applies to class arbitration. Unless the parties agreeotherwise, the arbitrator may not consolidate claims of more than one person.
By entering this Agreement, you and Trustero each waive the right to ajury trial or participation in a class or representative proceeding for coveredclaims, except where that waiver is prohibited or otherwise unenforceable.
D. Mandatory Rights and Excluded Matters
Nothing in this Agreement prevents you from exercising applicable dataprotection rights, contacting or cooperating with a supervisory authority, orbringing proceedings before a competent court where applicable law protectsthat right from contractual restriction.
This Agreement does not waive mandatory consumer protections or othernonwaivable rights. Where applicable law requires a different forum, procedure,allocation of costs, or remedy, those requirements control.
Disputes governed by a separate Customer Agreement or DPA remainsubject to that agreement’s dispute-resolution provisions. This Agreement doesnot override rights or remedies under applicable Standard Contractual Clausesor other binding transfer safeguards.
11. General
A. Assignment
You may not transfer or assign this Agreement or the permissionsgranted under it without Trustero’s prior written consent.
Trustero may assign this Agreement, subject to applicable law.Assignment does not remove applicable privacy obligations, expand permittedprocessing of Customer Personal Data, or amend a separate Customer Agreement orDPA.
An attempted assignment contrary to this subsection is void to theextent permitted by law.
B. Notices and Changes to This Agreement
Trustero may provide notices through the Website, email, or otherappropriate methods, subject to applicable law. Marketing communications remainsubject to the choices and requirements described in the Privacy Policy.
We may update this Agreement from time to time. When we do, we willupdate the “Last Updated” and “Effective Date” entries.
Changes will take effect thirty days after posting. For materialchanges, we will also provide a prominent Website notice or another appropriatenotification.
Continued use of the Website after the effective date constitutesacceptance of the revised Agreement to the extent permitted by law. Whereseparate agreement or another form of notice is required, we will follow thatrequirement.
Changes do not apply retroactively to disputes that arose before theireffective date.
Updating this Agreement does not amend a Customer Agreement or DPA,replace required subprocessor authorization, or supply consent for processingthat requires a separate choice.
If you do not agree to a revised Agreement, stop using the Websitebefore the changes take effect.
C. Entire Agreement and Severability
This Agreement, together with amendments and any additional agreementsspecifically governing the Website, constitutes the agreement between you andTrustero concerning Website use.
It does not supersede a Customer Agreement, DPA, separateconfidentiality agreement, or applicable transfer safeguards. It also does noteliminate responsibilities arising from the Privacy Policy or applicable law.
Except for rights established by applicable law or a separateagreement, this Agreement does not create third-party beneficiary rights.
If a provision is held invalid or unenforceable, the remainingprovisions remain effective. If the class action/jury trial waiver in Section10.C is held unenforceable, the arbitration agreement in Section 10.B will beunenforceable, subject to applicable law.
This Agreement binds and benefits the parties and their permittedsuccessors and assigns. Except for updates under Section 11.B, amendments mustbe in writing and agreed by both parties.
D. No Waiver
Failure to enforce a provision of this Agreement does not waive theright to enforce it later. Waiving one breach does not waive another breach ora different provision.
E. Contact
For questions about this Agreement:
Interstice Labs, Inc., doing business as Trustero
Email: contact@trustero.com
Mailing address: Interstice Labs, Inc., DBA Trustero, 409 Sherman Ave, PaloAlto, CA 94306
Telephone: +1 (408) 502-6948
For privacy questions or requests: privacy@trustero.com.
For security concerns: security@trustero.com.
F. California Residents
The provider of the Website is Interstice Labs, Inc., doing business asTrustero. Its contact information appears in Section 11.E.
If you are a California resident, under Cal. Civ. Code §1789.3, you mayreport complaints to the Complaint Assistance Unit of the Division of ConsumerServices of the California Department of Consumer Affairs by contacting them inwriting at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephoneat (800) 952-5210 or (916) 445-1254.